Mobile QoS Monitoring. Anytime. Anywhere.

For mobile companies, there is no relationship more delicate than the one with consumers. And making sure that a mobile application is available, usable and correctly formatted at all times is critical to positively maintaining this relationship. However, this process is generally arduous and time-consuming – as well as costly. But with Mobile Complete’s DeviceAnywhere Monitoring™ service, the process can be much easier, faster, cost-efficient and – most importantly – convenient.

General

.: What is a DeviceAnywhere Monitor?

A Monitor is a test or set of tests that automatically executes on a regular basis (e.g. hourly). The tests that are executed are determined by a script, which is a series of instructions including key presses, touch screen taps, image captures, etc., carried out across one or more devices.

.: Why is DeviceAnywhere Monitoring useful?

Your mobile application must be available, usable, and correctly formatted in order to create a positive customer experience and to generate repeat business. DeviceAnywhere Monitoring tests your application from the user’s point of view, so that you can guarantee a quality experience for your customers.

.: What can be monitored? Are there any limits?

Anything that you can do with a device in your hand, you can test with DeviceAnywhere Monitoring. Examples include premium SMS, social networking applications, mobile internet, game or music downloads, video, LBS applications, mobile marketing campaigns, and more. In addition, multi-device scripting is also supported, to support messaging and other networking applications.

.: How many steps can a monitor script include?

There is no limit to the number of steps (interactions with a device) that can be included in a monitor. The only limitation is that the monitor runs within 10 minutes. This allows plenty of time to visit several different websites to validate their content, or to select, download, and even play a game or song, or to send one or more messages between devices. Longer monitors can be accommodated upon request, although are not recommended due to complexity.

.: What type of results are collected through a monitor script?

Customers can collect screen output, timer information (e.g. how long did it take for the web page to download, or the text message to be received), success and failure metrics, and detailed error information.

.: How do I see monitor results?

DeviceAnywhere Monitoring records and reports all results through a flexible reporting interface. Through this interface, users can:

.: What equipment is needed?

No equipment is required. DeviceAnywhere Monitoring is an on-demand, web-based service that leverages a hardware/software infrastructure deployed and fully managed by Mobile Complete.

.: What handsets will the monitor script run on?

A set of shared DeviceAnywhere Monitoring handsets have been deployed across several markets to support monitor scripts. These handsets include popular consumer models (e.g. Motorola RAZRs, LG Chocolate) as well as smartphones (Motorola Q, Samsung Blackjack, BlackBerry Pearl) across all major US carriers. To view the list of currently available handsets, click here. Don't see the handset you want? You can request a device to be added to the DeviceAnywhere Monitoring shared handset bank.

In addition, for customers who would like their own set of handsets, dedicated just to their scripts, we can set them up for you. In fact, customers can use any combination of shared or dedicated handsets to support their monitoring needs, through DeviceAnywhere Monitoring.

.: What does it cost?

The price of DeviceAnywhere Monitoring depends on the number of monitors, the frequency with which they are run, and the number of handsets utilized. Please view our Pricing page for more details.

Getting Started

.: How do I create a “monitor”?

Our DeviceAnywhere Monitoring customers can either use one of our easy-to-use scripting languages and build scripts themselves, or we can build scripts to your specifications. We have deployed a set of handsets that mirror the production monitoring handset bank, so that any usage while you create scripts will not disrupt running monitors.

.: How do I learn how to write scripts and view reports?

Mobile Complete provides training for each new customer, on using the scripting functionality and the reporting tool. In addition, our support team is always available to answer any questions that you have.

.: How do I start a monitor script running?

Once you have built a monitor script, you must submit it for approval by the DeviceAnywhere Monitoring support team. What we check for is that the script returns the intended result, that it runs on the chosen devices successfully, and that it runs in 10 minutes or less. Within 2 business days, you will receive approval. You may request, upon submitting the script, that we schedule the script for you. Or, once the script has been approved, you can start the script running through the DeviceAnywhere Monitoring scheduling interface. The scheduling interface allows you to specify the market, the specific devices, and frequency slot in which to run the script.

.: Can I stop a monitor script from running?

Yes. From the same scheduling interface noted above, you may stop a monitor at any time. You may also exchange monitors; for instance, you may move one script to another slot, and then schedule a different script to run in the original slot. All that is required is that each script be approved before it is scheduled.

.: How do I get a demo of DeviceAnywhere Monitoring?

Please complete a demo request form and we will get back to you within one business day to demonstrate DeviceAnywhere Monitoring.

Using the Service

.: How long will my results remain in the system?

Your results will remain available to you for as long as you are a customer. We store monitoring results indefinitely.

.: How many scripts can I create?

There is no limit to the number of scripts you can create. Scripts may be created without ever being used within a scheduled monitor.

Setup Fee - $1,000

Includes development of 1 script, training on script-building tools and reporting interface, and 5 hours on scripting devices.

Monthly Per-Monitor Fee

Notes:

• Minimum 6-month commitment
• Monitors are per-location

Script Building Fees:

• Self-built Scripts: $35/hour for device time
• Mobile Complete-built Scripts: $200/hour

Pricing FAQ

.: How does pricing work?

There are 3 components of DeviceAnywhere Monitoring pricing:

• Setup fee. This provides for initial account establishment, training on using the scripting tools and the reporting interface, and the building of one script.
• Monitor fee. Customers purchase “slots” in which test scripts can be run, which are priced by the frequency a test will be run, and the number of devices that will be used (1 or 2). Each slot is associated with one location.
• Script building fee. Customers may either build their own scripts, or have Mobile Complete build scripts for them. Users building their own scripts are charged an hourly fee for usage of the devices ($35/hour). Mobile Complete will build scripts at a rate of $200/hour.
  

.: Are any discounts available?

Discounts may be available based on the volume of tests and the length of the contract. Please contact support@deviceanywhere.com for details.


.: What if I don’t know which devices or markets I want to test on yet?

You do not need to specify the specific markets or devices when you purchase a slot. You should have an idea of what types of tests you want to do, at what frequency (e.g. I want to test these 5 websites, every hour, across 2 markets), so that you know how many slots you will need. Your sales associate can help you define a program that fits your needs.


.: What is the minimum time commitment for DeviceAnywhere Monitoring?

The minimum commitment is 6 months.


.: What happens if I want to change a script before the 6 months is up?

You may change (edit) a script at any time. You may also stop one script from running in a slot, and start a different script running in that slot. There is no limit on the number of script adjustments or switches that you can make. Note that each time you edit a script, it must be approved before it can be scheduled to run on the production environment.

.: Instead of using the shared handsets available, I’d like to use a dedicated handset. What is the pricing for this option?

Dedicated handset prices can be very reasonable when spread across multiple months. Please contact support@deviceanywhere.com for details.

Game development

Content development

Since you are physically limited to network coverage in the UK, getting to the US carrier's network means you have to allocate a significant field testing budget.

DeviceAnywhere comes to your rescue - you can conduct all your field tests remotely, thereby minimizing your field validation costs, easing compliance with your contractual obligations, and guaranteeing a high-quality experience for your end customers.

Market intelligence gathering

With DeviceAnywhere, you no longer have to wonder about these things. You can connect to live handsets in your target markets, assess your users' experience, gather market intelligence about what is currently hot - what is not, and evaluate how carrier deck placement is affecting your business.